1. Contrast:

Jordan's move into the Quality of Life team

Last time you spoke to me I was in the Housing Options team speaking to residents and helping them fill out their application forms. I’ve recently been moved to the Quality of Life team where I’m currently working with the Housing Management Co-ordinators. I’ve been accompanying the team inspecting properties, as well as communicating with residents about ways to help them sustain their tenancies.

One of the main challenges I faced when going into the team was having to confront residents about things they are doing that are a breach of their tenancy, such as keeping their gardens untidy. This was a challenge because the reactions of residents can vary. Some people are happy to comply, whereas others can become defensive and agitated, which can create conflict. I overcame this challenge by going on a conflict management training course that CHP organised for my team. This was a great experience and I now feel I have confidence to know how to deal with conflict appropriately.

Unlike previous moves to new teams, I was surprised by my lack of nerves moving into the Quality of Life team. They have a reputation throughout the organisation of being very approachable and everyone has been extremely welcoming.  I had already met some of the team during my induction period, which also helped. I really enjoy being in this team because every day is different, which means there is always something new for me to learn and experience.

Originally I was only scheduled to stay in the Quality of Life team until the end of April, however this has been extended to the end of July. I’m very happy about this because there is so much to learn. There are several different teams in Quality of Life who focus on different aspects, such as anti-social behaviour, services for older residents and grounds maintenance. My extended stay in the team will mean I can learn more about the work each team does for CHP in greater detail.

I am having such a great time learning new things every day and having many different experiences that I wouldn’t have had the chance to do if I didn’t start my apprenticeship here at CHP!

Jordan Mears

Housing Management Apprentice.

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