1. Contrast:

Working together

I’m nearly at the end of my Level 3 NVQ, and for my final unit worked on a presentation entitled ‘The Life of an Apprentice”. I delivered my presentation to all the Housing Managers, which I enjoyed as I had not had the opportunity to meet them all, as I work in a different location to most of them. It was a good opportunity for them to learn what my role is at the Hub, and what I’ve been working on recently. I received very good feedback, and feel the experience has enhanced my confidence and improved my presentation skills. I’m now starting to think about my NVQ 4, which I’ll begin in the next academic year. I can’t believe I’m almost half-way through my apprenticeship.

I’m really enjoying my time at the Hub, where my role can be varied. On any day I can answer enquiries, register new applicants onto databases, and coordinate transport for course attendees. However, I recently worked closely with the Communications team, utilising my skills to help with an event. Our Chief Executive was stepping down, so we wanted to invite Company Members to personally say goodbye to him. I became the first point of contact for the event, and organised transport arrangements to ensure everyone could attend. I was invited along to the event and had a great time meeting new people. I was even asked to dance by two men, and enjoyed a new experience learning how to ballroom dance. I really enjoyed working with another department, and it was great to be involved in something a bit different.

The Chartered Institute of Housing (CIH) wanted to get the public’s views and opinions on social housing, as part of a project entitled Rethinking Social Housing.  As part of this, I organised an interactive workshop, in the form of a presentation for our residents. The project aims to ensure residents have a voice, and can share their views on social housing. The feedback from these workshops will be given to CIH and this will help to shape future housing policies. The residents were actively involved in the workshop and I enjoyed hearing their own views and experiences about social housing.

I’m still working with the Alzheimer’s Society to make Melbourne a dementia friendly community. I have organised a session for businesses and residents in the local area at the Hub, where an external trainer will provide more details on dementia and the aims of the project. There’s lots of benefits in becoming a dementia friendly community, especially for businesses who can increase their footfall and profits. After this, I’ll be writing a report for Chelmsford City Council, who will be reviewing my work. I’ll be providing you with an update in my next blog!

Click the link here to watch my #CHPapprentice vlog over on our YouTube channel @CHPhomes.

Franchesca Brampton

Community Hub Business Apprentice


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