Anti-social behaviour

Everyone has the right to quiet enjoyment of their home. This means neighbours should consider whether their lifestyle impacts on others. Anti-social behaviour includes everyday incidents such as dumping rubbish/fly tipping and noise nuisance, to more serious acts such as threatening behaviour or harassment.

We take all reports of anti-social behaviour seriously and will help you to resolve the problem. It’s always best if you speak to your neighbours first and talk things through. They often don’t know their behaviour is causing you a problem and it’s the quickest way to settle disputes amicably. It’s important that you listen to them too, even if you’re sure you’re in the right, as this will more likely lead to a positive resolution you can both live with happily.

If it’s not possible to talk to them in this way or you need help, we’re happy to step in and support you.

To report anti-social behaviour or find out more about how we deal with it, sign up or sign in to your online account. If you’re not a CHP customer and want to report anti-social behaviour in relation to one of our customers, email antisocialbehaviour@chp.org.uk or call us on 0300 555 0500. (Text relay: 18001 0300 555 0500).

Read our Antisocial Behavior and Hate Crime Policy[pdf] 203KB.

What is anti-social behaviour?

No one should have to deal with antisocial behaviour. This guide explains the difference between ASB and non-ASB activities, so you know where we can intervene and how to contact us if you need our support.

 

How we respond to ASB

When a customer reports anti-social behaviour to us, we always take it seriously. Here's how we responded to and resolved one instance of ASB, which involved a customer throwing red paint over their neighbour’s door.

 

How we respond to ASB - Part 2

When dealing with reports of anti-social behaviour, our goal is always resolution not prosecution. Here's an example of how we worked with a customer who had been regularly shouting at her neighbours but, unknown to us, had been experiencing problems with her mental health. We resolved the issue by making sure she got the support she needed and by stepping in to calm situations down when necessary.

 

How we handle ASB

We believe everyone has the right to enjoy their home in peace, which is why we take all reports of anti-social behaviour seriously. We'll work with you to develop a plan of action to help resolve the ASB as quickly as possible. This might include gathering evidence, supporting you to communicate with the person causing problems, mediation, and working with other organisations like the police.

 

Hate crime

We take all reports of hate crime very seriously and will investigate them. We work in partnership with services across Essex to support anyone who experiences hate crime. We can also provide advice around moving to a new home if needed.

We can’t offer an emergency service however. If someone is in danger or injured and needs support right away, please don’t wait to get help, call 999. If it’s not an emergency, call 101 and ask for the Community Safety Unit. You can report a hate crime to us by signing up or signing in to your online account.

  1. alt=
    Benefit advice

    Our friendly experts can help you maximise your income and claim all the benefits you’re entitled to
  2. alt=
    Employment skills

    Find out about training and apprenticeships if you’re looking to develop your work skills
  3. alt=
    Health and wellbeing

    Where to get help if you’re struggling with your mental or physical health