CHP Community Voices

CHP Community Voices

Community Voices is the collective name for our three customer volunteer engagement groups, who together help address some of the challenges and issues our customers have faced.

The purpose of Community Voices is to build trust, create value, and influence what we do through meaningful customer engagement and involvement to help us provide quality housing and services.

The three powerful customer groups are directly connected to our Customer Experience Committee (CEC) and our Board.

The three groups are:

• Customer Review Panel - This group is responsible for reviewing service quality and scrutinising services. Our aim is to have a diverse group of customers working together to improve the customer experience by reviewing our processes and procedures. The Panel’s recommendations are fed through to the CEC.
• Community and Communications - Members of this group work together to improve communication by being visible in the community. They generate ideas and content from customer interactions.
• Diversity and Inclusion - This group works together to make sure the needs and preferences of customers are understood and that our services are accessible to all.

If you're interested in joining any of our customer groups or learning more about them, email community@chp.org.uk. Find our Charter here.