Awards and accreditations
We’re proud to be an award-winning, accredited organisation. Here you can read about some of our recent accolades.
Our Trainee Wet Trade Painter, Rosie O'Neill, was awarded the Mo Slade Rising Star Award at the Essex Housing Awards 2024. Vikki Barnes, Development Manager, was highly commended for the Housing and Development Professional of the Year Category. CHP was highly commended in two other categories: Medium Housing Schemes and Meeting Housing Need.
We were shortlisted for four awards in the Women in Housing and Housing Heroes Awards, including Employer of the Year. Charlie Knight, Heather Orford, and Rosie O'Neill were also shortlisted for Inside Housing's 40 Under 40, Woman of the Future, and Outstanding Achievement by Apprentices respectively.
Gill Adkins, Head of Customer Resolution and Insight, received the Accomplished Leader Award in the CCA's Women in Leadership Awards 2024.
We were finalists in the Best Use of Automation or AI in Housing category at the Housing Innovation Awards 2025.
At the Housing Technology Awards 2025, we were Highly Commended in the Innovaton Category for automated invoice processing and digital work queues.
Accreditations
We've been accredited by the CCA Global Standard which sets out key principles designed to increase the reliability and effectiveness of the customer contact operation. It's created by combining the experience of interested parties, such as customer service directors, regulatory bodies and other appropriate partners.
We’ve been certified as a Disability Confident Employer, demonstrating our commitment to providing equal opportunities for people with disabilities. Disability Confident Employers are recognised as going the extra mile to make sure disabled people get a fair chance.
We're a Gas Safe registered organisation. We're committed to providing the highest possible standard of safe working practices in everything we do.
We support the development of data standards to improve efficiencies within UK housing by HACT. HACT partners with organisations across the social housing sector to drive value for residents and communities.
We've held the accreditation from the Housing Quality Network (HQN) for our repairs and maintenance service since 2011. The HQN scheme recognises housing providers that exceed good practice standards and offer a best-in-class service to customers.
We’re members of Tpas, which is England’s leading tenant engagement organisation. It supports and champions tenant involvement and empowerment in social housing. Membership is made up of local tenants and landlord organisations, covering 2.5 million homes. Our customers can register for a free online account with Tpas, which gives them access to a range or reports, policy briefings, best practice publications and online forums. For more information visit tpas.org.uk.
We're proud to be a Living Wage employer, joining thousands of organisations, businesses and people across the UK, who believe that a hard day’s work deserves a fair day’s pay. Together we can continue to ensure everyone can earn enough to live on.
We're proud to have been granted the bronze award from the Defence Employer Recognition Scheme. It's a pledge that together we acknowledge and understand that those who serve or who have served in the Armed Forces, and their families, should be treated with fairness and respect in the communities, economy and society they serve with their lives.
The Payroll Giving bronze award is a symbol of excellence and is awarded to employers that have succeeded in generating sustainable income sources for UK charities through payroll giving.
We’re part of the HouseProud pledge scheme. This demonstrates our commitment to LGBTQ+ customer equality and support as a social housing provider. CHP is working towards Pledge Pioneer level of accreditation, which involves delivering core commitments to nurture engagement with LGBTQ+ customers.