Did you know that you can manage your home with us, access a wide range of services, check what information we hold about you and find lots of useful content in your online account? Take a look at our What you can do online page for a full list of your online account features.
Sign in to my account Register for my account
Or you can get in touch with us in any of the following ways that suit you.
Complete our online form and we’ll get back to you in office hours.
You can talk to us through our live chat at the bottom right of the screen. This service is available Monday to Friday between 9am and 4pm.
You can contact us through any of our social media channels:
You can call us on 0300 555 0500 (all calls are recorded for training purposes).
Text relay: 18001 0300 555 0500 (type talk for the hard of hearing).
Monday – Friday: 8am to 5pm excluding bank holidays. You can still call us outside of these hours to report an emergency repair.
Emergency repairs are anything that presents a safety concern or real danger to you or your home, including major damage to the building, flooding, faulty electrics, no heating, lots of mould, or an unsecure property. It also includes situations where there’s major inconvenience to occupants, such as no electricity, blocked drains, or leaks. If we’re called out to a repair that’s not an emergency through our out of hours service, you may be charged.
Myriad House is our head office and reception is open from 9am to 5pm Monday to Friday. Please feel free to call in, but if you need specialist advice please make an appointment so that the right person is available to speak to you.
Address: CHP, Myriad House, 33 Springfield Lyons Approach, Springfield, Chelmsford, CM2 5LB
Read our Customer care standards[pdf] 533KB for more information.
