Customers

Pop-up - live chat down 23/04/25

The live chat service on our website will be unavailable until Monday 28 April. If your enquiry is urgent, please call us on 0300 555 0500 or email enquiries@chp.org.uk. In the meantime, you can log repairs and raise enquiries through your online account.

Providing homes, supporting communities

We’re committed to providing warm, safe, and affordable homes. We offer a wide range of support and housing services to help you and your community thrive.

Tenants Leaseholders Shared owners
Latest Annual Report

Read about our achievements in the 2023-2024 Annual Report. It sets out how we’ve performed with maintaining and managing homes along with our work to build new homes and create sustainable communities.

Read our Annual Report 2023-2024
Damp, mould, and condensation

Watch our video to learn about the causes of damp and mould, what to do if you find them in your home, how to report damp and mould, and tips on managing condensation.

Watch the video
Tenant Satisfaction Measures

The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) to see how well landlords are providing quality homes and services. Explore our results and find out how they’re driving our improvements and priorities.

Our results

Sign up to the portal

Want a quicker and easier way to interact with us?

If you live in one of our homes, you can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and much more.

Portal benefits

stopwatch icon Save time by avoiding phone queues during busy periods

calendar icon Report repairs or a problem in your community in minutes

money icon Make a payment online at a time that suits you

sun moon icon Access more information about your home and our services

Support we offer | From help with moving in and claiming benefits, to anti-social behaviour and domestic abuse, see how we support you.

Keeping you up to date

Customer news

Free activities for kids this Easter

If you’re wondering how to entertain the kids over the Easter holidays, but don’t want to burn a hole in your pocket, we’ve got you covered. From Easter egg trails to craft sessions,...

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Where to get support if you're struggling with your energy bills

There’s no escaping from the high price of energy bills these days, and today, which is Fuel Poverty Awareness Day we’ll be talking about ways that you can keep your energy bills low this ...

CHP and Estuary exploring a potential merger

We’re excited to announce that we’veentered talks with Estuary Housing Associationover a potential merger.Together, both organisations currently own and manage over 16,000 homes and a merg...

View all news