Pop-up - repairs SMS in error

Some customers who have had a repair carried out recently may have received a text message in error from us, telling you that an operative is on their way to carry out a repair. As a result, we’re seeing a higher level of calls to our Customer Resolution Centre. You may experience longer wait times when calling us. If your enquiry isn’t urgent, you can email us at enquiries@chp.org.uk, or sign into your online account to raise repairs, and more. We apologise for the confusion caused.

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    Join our customer volunteers and share your views

    Our customer volunteers, known as Community Voices, are currently doing a deep dive review on anti-social behaviour (ASB). Take their survey on ASB to be in with a chance to win a £10 voucher.  

    Take the survey

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    Providing homes, supporting communities

    We’re committed to providing warm, safe, and affordable homes. We offer a wide range of support and housing services to help you and your community thrive.

    Tenants  Leaseholders  Shared owners

     

  • CHP Annual Report 2023-2024

    Latest Annual Report

    Read about our achievements in the 2023-2024 Annual Report. It sets out how we’ve performed with maintaining and managing homes along with our work to build new homes and create sustainable communities.

    Read our Annual Report 2023-2024

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    Damp, mould, and condensation

    Watch our video to learn about the causes of damp and mould, what to do if you find them in your home, how to report damp and mould, and tips on managing condensation.

    Watch the video

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    Tenant Satisfaction Measures

    The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) to see how well landlords are providing quality homes and services. Explore our results and find out how they’re driving our improvements and priorities.

    Our results

Support we offer | From help with moving in and claiming benefits, to anti-social behaviour and domestic abuse, see how we support you.

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    Save money on your energy bills

    Sign in to your online account to read our guide to saving energy around the home
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    Benefit advice

    Our friendly experts can help you maximise your income and claim all the benefits you’re entitled to
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    Complaints and compliments

    Give us your feedback, both positive and negative
Keeping you up to date

Customer news

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What Awaab’s Law means for you

From October 2025, the law around how social housing landlords like us deal with damp and mould will change. This blog outlines the legal requirements we must follow to comply with Awaab's Law, and wh...

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