CHP achieves accreditation for outstanding customer service
CHP has recently achieved the Customer Contact Association (CCA) Global Standard accreditation for the eighteenth consecutive year. This accreditation is a globally recognised framework that assesses the reliability and effectiveness of a company’s customer service operation.
The CCA Global Standard accreditation evaluates various aspects of an organisation's customer service performance and operational effectiveness, including employee focus, legislation, regulation and policies, and third-party relationships.
CHP is one of a very small number of companies to have received a Gold Award from the CCA in recognition of having achieved accreditation for 15 years or more.
To attain this accreditation, CHP underwent a rigorous virtual assessment that reviewed every facet of their operations. This assessment ensures that the organisation consistently upholds the highest standards and actively adheres to industry guidelines.
Between 2023 and 2024, CHP’s Customer Resolution team handled 85,762 phone calls, received 21,540 emails, took part in 2,687 web chats and responded to 671 social media messages.
Gill Adkins, CHP’s Head of Customer Resolution and Insights, said: "We are incredibly proud to receive this Gold award, marking our 18th consecutive year of achieving the CCA Global Standard accreditation. At CHP, our commitment to our customers remains unwavering, and we consistently strive to provide them with outstanding experiences.
"Our dedication to continuous improvement in processes, contact channels, and team development has been instrumental in maintaining our exceptional service. We are honoured to be a trusted partner to our customers, especially during times when they have needed us the most."