Legal
"CHP", "Chelmer Housing Partnership", "we" or "us" within the context of these terms and conditions means Chelmer Housing Partnership Ltd and its subsidiaries and "website" or "site" means any or all of the websites operated by CHP.
CHP Ltd is registered as a Community Benefit Society, under the Co-operative and Community Benefit Societies Act 2014. Registration number: 8112.
We're registered with the Regulator of Social Housing (RSH): L4331
VAT number: GB 125 4936 10. We’re a member of the National Housing Federation.
CHP subsidiary companies:
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Myriad Housing Ltd – company number: 07992357
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Myriad Homes Ltd – company number: 07990591
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Myriad Capital PLC – company number: 08796378
Customer policies
A policy defines the way we carry out a service and meet our duties. See the list below for links to the policies we’re most frequently asked about.
Antisocial Behavior and Hate Crime Policy[pdf] 203KB
Building Safety Policy.pdf [pdf] 239KB
CCTV and Audio Recording Policy[pdf] 203KB
Commercial Lease Policy[pdf] 184KB
Compensation and Goodwill Gesture Policy[pdf] 206KB
Complaint Handling and Resolution Policy.pdf[pdf] 221KB
Complaint Handling and Resolution Policy for high-rise buildings.pdf[pdf] 167KB
Customer Engagement Strategy[pdf]
Damp Mould and Condensation Policy.pdf[pdf] 186KB
Data Protection Policy[pdf] 155KB
Domestic Abuse Policy[pdf] 103KB
Electrical Safety Policy[pdf] 201KB
Equity, Diversity, and Inclusion Policy.pdf[pdf] 240KB
Garage Management Policy[pdf] 152KB
Gas and Heating Systems Safety Policy[pdf] 227KB
Lifts and Lifting Equipment Safety Policy[pdf] 188KB
Mutual Exchange Policy[pdf] 207KB
Neighbourhood Policy.pdf[pdf] 223KB
Permission for Improvements and Alterations Policy[pdf] 205KB
Planned Maintenance Policy[pdf] 110KB
Protecting People from Harm Safeguarding Policy[pdf] 192KB
Rent and Charge Setting Policy.pdf[pdf] 200KB
Rent and Charge Collection Policy[pdf] 214KB
Acceptance of terms and conditions
This website is owned and managed by CHP. By using the site you are accepting the following terms and conditions ("terms"), which take effect on the date of use of the website ("site"). If you don’t accept these terms, don’t use this site. Please read these terms carefully before using this site.
Copyright
The material featured on this site is copyright of CHP unless otherwise indicated. It may not be reproduced in any form unless authorisation is obtained from CHP's Communications Team.
CHP authorises you to view and download the materials at this site only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials.
You may not modify the materials on this site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these terms, any use of these materials on any other web site or networked computer environment for any purpose is prohibited. The materials at this site are copyrighted and unauthorised use of any materials at this site may violate copyright, trademark, and other laws. If you breach any of these terms, your authorisation to use this site automatically terminates and you must immediately destroy any downloaded or printed materials.
Links to this site and other sites
Please ask permission to link directly to pages on our site by contacting CHP's Communications Team on 0300 555 0500 or emailing: enquiries@chp.org.uk. Please explain how and why you wish to use the material. Include your name, organisation, telephone number and email address.
Links to third party web sites on this site are provided solely as a convenience to you. If you use these links, you’ll leave this site. We haven’t reviewed any of these third-party sites and don’t control nor are responsible for any of these sites or their content. We don’t endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site, you do this entirely at your own risk.
Social media guidelines
We encourage the use of social media networks such as Facebook, Twitter and YouTube as a way to communicate and share information with our customers and partners as well as other organisations and stakeholders. Anyone can communicate with us via the following links:
What type of information will be on the pages?
We update our pages on a regular basis with news, local events, activities, important announcements and other items of interest (such as jobs, homes for sale, training courses and workshops).
Who maintains it?
Our Communications Team are responsible for maintaining and monitoring our pages, working with other teams to answer any questions.
How is the information monitored?
Our pages are monitored on a regular basis and anything breaching these guidelines will be removed.
- Please use social media responsibly and consider other users. Don’t post any personal details and ensure your privacy settings don’t allow others to access your personal information.
- If you’re sharing news with others, ask yourself “is it timely, relevant and interesting?” (For example, is it recent news? Is it of interest to other residents?).
- It’s perfectly acceptable to share a link to a news story but please avoid copying and pasting material which you don’t have copyright for as this is illegal.
- Our pages are not to be used to advertise goods or services.
- We reserve the right to block posts that are considered inappropriate or offensive. This includes posts that are abusive, insulting, harmful, slanderous, profane, racially or culturally sensitive, of a sexual nature or that contain bad language.
People breaching any of these guidelines will be blocked from using our social media and may be reported to the appropriate authorities.
Responding
While we aim to respond to comments or queries within one working day, we’d like to emphasise our social media pages are not a substitute or ‘shortcut’ for dealing with enquiries or complaints.
For urgent or serious enquiries or complaints please contact us on 0300 555 0500. Alternatively, visit our Compliments and complaints page. We’ll not seek to resolve complaints via social media and will ask that you contact us directly to discuss your concerns.
If we’re unable to reply to you directly on social media, we’ll contact via an alternative method once your details have been confirmed by you to us. Please be aware we’re unable to message you via this page unless you have done so first to us.
Availability
We’ll try and make our website available, but we can’t guarantee uninterrupted access to it, or any of the sites it links to. We can’t accept responsibility for any damages, which arise from the loss of use of this information.
Viruses
We make every effort to virus check the information made available on this site. CHP will not accept responsibility for any loss or damage that may occur from use of information on this site or downloaded material. We recommend users re-check all downloaded materials with their own virus checking software. CHP excludes all liability for contamination or damage caused by any virus or electronic transmission.
Complaints
If you have a complaint about this site, its content or the use of information you’ve provided to us, please follow the steps on our Compliments and complaints page.
Disclaimer
The materials provided at this site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Whilst CHP makes every effort to keep this site up to date, we don’t warrant the accuracy and completeness of the information or materials on this site. The materials at this site may be out of date. We may make changes to the materials at this site, or to the information, services, products and prices described in them at any time without notice.
CHP and our subsidiaries, suppliers and other parties involved in providing information on this site will not accept liability for any direct or indirect damages arising from its use. CHP provides links to other websites as a service to our visitors, but we don’t accept any responsibility for the content or suitability of these sites.
Data Protection
We’re committed to protecting your privacy and this CHP Privacy Notice 2023[pdf] 166KB explains how we use information about you and how we protect your personal data. You can also read our Data Protection Policy[pdf] 155KB.
Limitation of liability
In no event will we, our suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any web sites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Applicable laws
This site is administered by us from our registered office in England. We make no representation that materials at this site are appropriate or available for use outside the United Kingdom, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials at this site or any copy or adaptation in violation of any applicable laws or regulations including without limitation UK export laws and regulations. If you choose to access this site from outside the UK, you do so on your own initiative and are responsible for compliance with applicable local laws. These terms will be governed by and construed in accordance with English law, without giving effect to any principles of conflicts of laws.
Intellectual property
The names, images and logos identifying and owned by us, or third parties and their products and services are subject to copyright, design rights and trademarks of ours and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of ours, or any other third party.
Telephone call and CCTV recording
We may monitor and record your telephone calls with us to ensure we carry out your instructions accurately. This also helps us improve our service and maintain security. We may also use CCTV recording equipment in and around our premises. All recordings are our sole property and, in compliance with existing policies, recordings will be stored securely. We’ll keep call recordings for no longer than one year and CCTV recordings for three months.
Changes to the terms
We may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.